SERVPRO® Service Policy
SERVPRO® of Springfield is here for you! Our highly trained specialists have the training and experience to get you through any size disaster. We know that when the unexpected happens, it is important to have someone on your side that you can rely on for an immediate response. And SERVPRO® of Springfield knows that a quick response time can play a key role in getting things back to normal.
Our service response guidelines ensure that we:
- Contact you within 1 hour from notice of loss to arrange for your service.
- Are on-site to begin mitigation services within 4 hours of notification.
- Provide verbal briefing of services needed within 8 hours of on site arrival.
Exceptions to our service response times may apply if a storm event occurs.
Remember if a disaster occurs, we are here for you! Call us 24/7 at 217-528-7775.