What our Customers say...


I was extremely pleased with the service and the work I received from SERVPRO. They responded quickly to my request to assess my damages.  They provided an explanation and estimate within 24 hours.  The cleanup was professional and complete.   

Thank you Ben and crew for being here immediately.  You have handled the problem professionally and all your people did a great job.  All your people are friendly and polite.  They took the time to answer all my questions.

Thank you so much for a job well done. Ben and his crew were so good to work with. Thank you!

Keep up the good work. Mary is a great team leader.  The staff were very professional, courteous and friendly.

We appreciated the quick turn around time from our first phone call to the removal off all of the basement carpet, set up of equipment to getting the basement dried (less than 24 hours)!

Good job & friendly!

Great job!

Thank God for people like them.  They were above and beyond my expectations.

Great job! Very timely!

I am writing to commend your team of Konnor & Charlie, who did an excellent job of cleaning our air ducts.  We immediately noticed a tremendous improvement in air quality.

The workmen were friendly, courteous and very patient and kind to our young children.  The SERVPRO men explained everything and did a thorough job.  I rate them at a 10, or best rating, in every category.

Thank you again for your service.  I am recommending your company to everyone I know.

The crew was very friendly and professional. They did a great job. 

Ben was very prompt in coming out to give an estimate and very professional with us. 

The staff were informative, polite and friendly. 

Chad, Charlie and Antwon were great! Thank you!

The ladies were very nice and friendly.

I have a lot of confidence in Dutch and his team!

The crew was very professional and fast. Thank you for the great experience!

Mary and Maria did a fantastic job. We are extremely pleased with the work they completed. They were great to work with and would recommend them for any job! Thank you very much!!

The crew was very patient, polite and informative. 

Thank you! This was our second time using SERVPRO® of Springfield. We are very happy!

The team had an excellent response time and was very courteous. 

The two ladies that came to the site were hard working, kind and very careful with all of our contents.

The crew were all great workers with good attitudes.

We were completely satisfied with the work that was done for us and in the immediate response from your company.

Thank you Dutch and team! We have been completely amazed by your prompt and efficient appearance and hard work!

Everyone was great!! Ben, Elisha, and Cody were fantastic! Thank you for your quick response!!

The girls were all friendly and hard working. The apartment was a mess and now it just sparkles.

After a call from my staff at 5:45am on a Monday morning saying our basement was flooded, I immediately called SERVPRO out of Springfield.  Within an hour and a half they were there and worked tirelessly getting the water out of the basement and setting up drying methods.  The SERVPRO team members were courteous, fast and a joy to be around.  Because of their excellent service our profit loss was kept to a minimal.  Thank you SERVPRO!  Crystal Fry/Director at Bright Beginnings Child Care, Inc. in Jacksonville, Ill

We wanted to thank you for the outstanding service we received for your company and employees during the back up of a sewer in our basement. We called on a Friday morning and your staff was on scene in a few hours. From assessing the situation, to tearing out the carpet, to stopping by daily to make sure the area was dry all of your staff were very helpful and professional.

Your employees were prompt, professional, and explained what they were doing and why. Very pleasant people.

I won't use any other company, you have one VERY satisfied customer!

The SERVPRO Franchise's office stafff was courteous, polite and helpful throughout the duration of the job.

The SERVPRO Franchise's on-site personnel clearly explained the cleaning and restoration process throughout the duration of the job.


Great service! Thank you

Nice Folks!!

They were all great and very helpful.

Both workers were professional, courteous, considerate, and efficient. Great job!

Professional, courteous , thoughtful

I would use the SERVPRO Franchise who assisted me during this loss for future cleaning and resotration needs.

Very Professional


Overall, I am satisfied with the service provided by the SERVPRO Franchise

Professional, courteous employees

Very satisfied with the SERVPRO personnel and service!

Thank You!!

The workers were exceptional!

Awesome Service!

I would recommend the SERVPRO Franchise to my friends, family, and colleagues.

GREAT JOB! Professional and courteous

Great Guys!!!!

The SERVPRO Franchise's on-site personnel were prompt, courteous and attentive to my concerns.

They did a fantastic job!

Employees were awesome

Everyone was great. They explained everything well and put my mind at ease. Thank You.

They were very friendly and professional.

I am completely satisfied with their service and politeness.

Nikki and crew are awesome!

The guys relaying the carpet were great to work with!!

Very happy with the crew and the service

Excellent experience! Friendly, helpful, and professional all around!

Awesome job - very professional!

They did a wonderful job! :) They worked continuous and efficient.

Very professional! Thank You!

Andy and Laquanda exceeded any expectations. They were excellent.

They were great - friendly, courteous and respectful.

Thank you for all of your help cleaning up our basement. You and your team were extremely professional and a pleasure to work with. You go above and beyond to make the homeowner feel taken care of. I would absolutely, 100% recommend your team and SERVPRO to anyone!

Thank you so much for your excellent service. Not only is our house cleaner, but I certainly learned a lot - thanks to your hard-working and informative technicians!

Never have I recieved such immediate response.  I am really impressed...The [SERVPRO] employee could not have been more professional. The [SERVPRO] experience was certainly positive and I will pass on my compliments to my friends and neighbors.

Thank you again for the fantastic job you and your team did yesterday.  It was truly...an incredible example of teamwork.  Your concern, care and compassion...put many hearts at ease. Again, thank you!