Customer Service is Our Priority

11/14/2019 (Permalink)

Here at SERVPRO of Springfield we pride ourselves on the GREAT service we provide our customers. We understand when our phone rings, it’s likely because you have suffered some sort of a loss. We are always open, when you make that first call you will talk to a real person. Our staff are genuinely caring people that want the best for you and to understand your circumstance and gather all the information so we can get you on your way to “Like it never even happened”. 

We abide by a formula that is designed specifically to provide our customers with the highest quality of service. When we receive your initial call, we gather information and then forward your information to our experts. Our customers will receive a call back within an hour from our experts in the field to make an appointment to walk through and assess the damage. Our expert will be at your home within 4 hours to meet you to create an estimate. Within 8 hours of your initial call to our office, we will have our crew in your home taking care of your belongings. 

Most of the time, we are even ahead of this time frame. Our ultimate goal is to make our customers happy with our service, our work, and our attitudes. 

Great service is a bit of a lost art with most companies these days. Here at SERVPRO we understand and pride ourselves on making this process as easy as possible for our customers. Providing excellent customer service is one way we set ourselves apart in this industry. We are constantly striving to improve and go above and beyond to surprise our customers with the absolute best service. 

Our Customer Service Representatives are experts in their field. Our team has over 60 years of combined experience and are certified in WRT, ASD, Microbial Contamination & Remediation, and many other qualifications. The knowledge and experience our Customer Service Representatives bring to each job are reflected in the work we provide our customers. Our Customer Service Representatives, our crew, and our staff are well trained and work hard to provide excellent results in every task. Hard work is second nature to our team.

Here at SERVPRO of Springfield, our attitude reflects in every job we take. We are of a ONE TEAM mindset. We work hard together to get the job done and done with knowledge and training.  Setting our customers' minds at ease, knowing they have hired a truly professional company with caring people. Our customers appreciate the fact they can relax knowing they have a leader of the industry taking care of them.  

Customer Service is not a lost art at SERVPRO of Springfield. It is practiced in every job we do. Our number one priority is our Customer.

As always, when disaster strikes, SERVPRO of Springfield and Sangamon, Morgan, Cass, Montgomery Counties is always here for you. We can be reached 24/7 at 217-528-7775.